Personal Data Protection Policy

The security and confidentiality of your personal data are of the utmost importance to us. Please read these terms and the company’s related policy to learn more about our confidentiality practices. By using our website, you unreservedly accept the practices described in this Personal Data Protection Policy.


This Personal Data Protection Policy was drafted in accordance with the provisions of Regulation EC/2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data. This Personal Data Protection Policy is to inform you about the data (hereafter “personal data”) we may collect from you, what they will be used for, who we may share the data with and what security procedures we have implemented to protect your personal data. Personal data means any information that may be associated with a specific individual, such as their name, address and telephone number or e-mail address. The data collected are controlled by EPAL (hereafter “we/us”), based in Thessaloniki, Greece.


Α. Personal Data we collect and how we collect them

You can visit many of the pages on our website without being required to provide us with any information related to your personal data.

We may collect your personal data in the following circumstances:

When you contact our office or staff at our Customer Service Department: When you contact us via e-mail, telephone or mail, such as when you contact our Customer Service Department, you will be asked to provide your personal data, e.g. your name, telephone, e-mail address, etc.

By using data collection methods, when you visit our website: Other than the information you voluntarily provide, certain data are collected automatically when you visit our website through data tracking technologies we use occasionally, such as cookies. Each time you visit our website, cookies collect data from your computer, including technical data such as your IP address (Internet Protocol), your operating system, the type and version of your web browser, the source (directing) website, and any information related to your shopping preferences, products you have looked at or searched for and your activity on our website. If you use a wireless network and have access to the internet through your mobile phone or other devices, you will need to contact your provider to learn whether they collect your personal data.
B. Cookies Policy

As required by European Directive 2009/136/EC, we would like to inform you that our website accepts the use of cookies so we can specify how users have arrived at our website and to identify repeated general use patterns once the user is on our website. Cookies are messages the web server transmits to your web browser when you visit websites. Your browser stores each message in a small file which will give us information about your last visit to our website. This information is collected and analyzed to help improve the functionality, content and overall appearance of our website. Most browsers automatically accept cookies, but you can always change the settings on your PC to choose not to accept cookies or you can be asked to accept each type of cookie individually; however, this will limit the range of options available to you on the website.

Specifically, we use the following types of cookies:
a) Analytics cookies: We continually strive to optimize our website by simplifying the search function. The most useful and valuable information we receive to do that comes from Analytics cookies, which allow us to see how visitors interact with our website anonymously and document what type of content they view and what they find interesting. This helps us to improve our services and the online experience we offer and to ensure our users find the information they are looking for.
b) Technical cookies: These apply only to the use of the website. They are essential for offering you the services you are seeking correctly and with precision.
c) Operational cookies: These are essential for providing the services that users are looking for on this website.

1. Google Analytics

Our website uses Google Analytics, a data analysis service offered by Google. Google Analytics uses cookies in the form of text files that are stored on your PC and make it easier to analyze how you interact with the website. The information stored by cookies about your use (including your IP address) is transmitted to a Google server in the U.S.A. and stored there. Google will use this information to evaluate your use of the website, to prepare reports for site administrators regarding these activities and to provide other services related to the use of the website and the internet.

Google may also transmit such information to third parties provided it is permitted by law, or where third parties process data on its behalf. Google will not link your IP address to any other piece of data it may possess. You can disable Google Analytics by selecting the appropriate settings on your browser, but note that in this case, you may not be able to use all of the functionalities of this website.

By using this website, you agree to the processing of your personal data collected by Google in the manner described above and for the above-stated purpose. . If you do not want Google to receive information from your browser when you visit the web pages, you can be excluded from Google Analytics by clicking here.


C. How we use the data we collect and who we share them with

1. How we use your data

Specifically, we will use your data for the following general purposes, provided you have given us your express consent:
To improve your user experience on our website and to provide you with information about our services, special offers and promotional campaigns: We use the data collected by the persistent cookie file on your computer (see Section B – Cookies Policy).
For internal functions and analysis: We may use your personal data for internal management, analysis and quality assurance.

2. Who we share your data with and why

We do not share your data with third parties.

D. Security of your personal data

We recognize the importance of protecting all of your personal data and use the appropriate tools to safeguard them. For example, only authorized staff members have access to your personal data and only for the functions permitted by the company. Nevertheless, the transmission of data through the internet can never be assumed to be 100% secure. Therefore, though we make every reasonable effort to protect your personal data, we cannot ensure or guarantee the protection of the data you provide. To protect the data stored in our system, we have implemented various security measures, including data encryption technology and firewalls, to prevent unauthorized persons from gaining access to your data.


E. Showing personalized ads

Our main goal is to provide you with content and information relevant to your preferences. For this reason, we may use cookies and other technologies to gather data relative to your internet searches. We then use these data, along with other information we have collected, to show advertising that is relevant to your apparent preferences on our website or another website. Additionally, we do not share your personal data with third parties that would allow them to show you ads.

F. Data disclosure

We would like to inform you that your data are processed outside your country, where our servers and main database are located and operate. Despite the fact that current legislation on data protection and other European Union laws are as comprehensive as those imposed by laws in Greece, you can be sure that we will make every effort possible to safeguard the processing of your personal data in accordance with national laws and other relevant laws in force.

To allow us to process your data as described in this policy, it may also be necessary to transfer your data to other countries, including countries outside the European Economic Area (EEA), where the legal framework nevertheless is fully compliant with the provisions and level of security mandated by Regulation EC/2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data. We always take measures to ensure that your personal data are transmitted, stored and processed in accordance with the appropriate security standards specified in this Regulation and as specified by this Personal Data Protection Policy and current laws on data protection.


G. Right of access, rectification and erasure of your data

As a data subject, you have the right of access to your personal data subject to processing by our company, as well as the right to request rectification of any inaccurate data pertaining to you (Article 15 of Regulation EC/2016/679). Taking into account the purposes of the processing undertaken by our company as part of our contractual relationship, you also have the right to have incomplete personal data completed, including by means of providing a supplementary statement to our company (Article 16 of Regulation EC/2016/679).

Right to erasure (“right to be forgotten”): You have the right to request from our company (which functions as the data controller in the contractual relationship between us) the erasure of your personal data, as specified in Article 17 of Regulation EC/2016/679.

Your data are stored for as long as necessary to ensure that our company is fully compliant with its legal obligations (Article 23 of Regulation EC/2016/679).

Any request regarding the rectification, and/or erasure of your personal data processed by our company may be sent to us by e-mail at

H. Links to third-party websites

Our website may contain links to other websites, which are operated and maintained by third parties and which we do not control. The policies followed by those websites in relation to data you provide are not covered by this Policy. . Any data you provide to other websites are governed by the terms of the Personal Data Protection Policy of each individual website. When you click on one of these links, you are directed to different websites. We are in no way responsible for the content, the actions or the policies of these websites. We ask that you read (in addition to this policy) the data protection policies of the various websites you visit, as they may be significantly different from ours.

I. Anti-spam

We forbid the use of our website for the purpose of transmitting, distributing or delivering any bulk mail or unwanted spam. We also do not allow sending spam to any of our customers.
J. Contacting us with questions or comments

If you have questions or comments regarding this Personal Data Protection Policy or if you believe we have not followed the principles set out in it, please contact us by e-mail at
We welcome your comments or questions.

You may also contact our company at any time to:

  • Request access to any data held by our company that pertains to you;
  • Rectify any data held by our company which pertains to you; and/or
  • Request the erasure of any data held by our company that pertains to you.


K. Other information you should know

This Personal Data Protection Policy was revised and published by EPAL on 14/12/2021. We may revise this Personal Data Protection Policy at any time at our absolute discretion (each version enters into force upon publication), so please review it periodically. Changes to the Personal Data Protection Policy will apply to data collected as of the date of publication of the revised version, as well as to the data we already have. The use of our website after publication of any changes implies your acceptance of said changes.