Privacy Policy
Personal Data Protection Policy
The security and privacy of your personal data is a high priority for us. Please read these terms and the relevant company policy to be informed about our privacy practices. By using our website, you unconditionally accept the practices described in this Privacy Policy.
General
This Personal Data Protection Policy has been created in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data. Through this policy, we inform you about what kind of information (hereinafter “personal data”) we may collect from you, for what purpose it will be used, with whom we may share this information, and what security measures we have implemented to protect your personal data.
Personal data refers to information that can be linked to a specific individual, such as name, address, phone number, or email address. The data collected is controlled by EPAL (hereinafter referred to as “we” or “us”), based in Thessaloniki, Greece.
A. Personal Data We Collect and How We Collect It
You can visit many pages on our website without needing to provide any personal information.
We may collect personal data in the following cases:
• When you contact our office or customer service staff: If you reach out to us via email, phone, or post (e.g., when contacting customer support), we may ask for your personal details such as name, phone number, email, etc.
• Through data collection technologies when visiting our website: Aside from voluntarily provided information, some data is collected automatically via tracking technologies such as cookies. These cookies collect information from your device, including technical data like your IP address, operating system, browser type/version, referral site, preferences, viewed/searched products, and activity on our site. If you’re using a wireless network or mobile device, consult your provider regarding any personal data they may collect.
B. Cookie Policy
In line with EU Directive 2009/136/EC, we inform you that our website uses “cookies” to understand how users reach our site and identify general usage patterns. Cookies are messages sent by the web server to your browser during visits, which are stored as small files and help us track your latest visit. These insights are used collectively to improve the functionality, content, and design of our website. Most browsers accept cookies automatically, but you can change your settings to reject them or require approval per cookie, though this may limit functionality.
We specifically use:
α) Αnalytics cookies: Help us improve website usability and show us how users navigate the site anonymously, so we can enhance services and the online experience.
b) Technical cookies: Essential for the accurate provision of requested services.
c) Functional cookies: Necessary for fulfilling specific user requests.
1. Google Analytics
Our site uses Google Analytics, a web analytics service provided by Google. Google Analytics uses cookies (text files stored on your computer) to analyze your site usage. Information generated by the cookies (including your IP address) is transferred and stored on Google’s servers in the USA. Google uses this information to evaluate your site usage, generate activity reports for website operators, and provide other related services.
Google may transfer this information to third parties when required by law or when third parties process data on its behalf. Google will not associate your IP address with other data it holds. You can opt out by adjusting your browser settings, but this may limit website functionality.
By using this website, you consent to the processing of your personal data collected by Google in the manner described above and for the purpose described above. If you do not want Google to receive information from your browser when you visit the pages, you can opt out of Google Analytics by clicking
C. How We Use the Information We Collect and With Whom We Share It
1. How we use your data
We use your information, with your explicit consent, for the following:
• To improve your experience and provide you with relevant services, offers, and promotions — using data collected via cookies.
• For internal operations and analysis, such as management, evaluation, and quality assurance purposes.
2. With whom we share your data
We do not share your data with third parties.
D. Security of Your Personal Data
We recognize the importance of protecting your data and implement suitable safeguards. Only authorized staff can access your data, and only for business-permitted functions. However, no data transmission over the internet can be 100% secure. While we strive to protect your data, we cannot guarantee its security. Our systems use encryption technology and firewalls to prevent unauthorized access.
E. Personalized Advertising
Our goal is to offer you content and information aligned with your interests. Through cookies and other technologies, we may collect data related to your online searches. We then use this information to show you relevant ads on our website or others. We do not share your personal data with third parties for advertising purposes.
F. Data Transfers
Your data may be processed outside your country, including where our servers and database are located. Though the data protection laws of such countries may differ, we strive to ensure compliance with Greek and EU law.
To fulfill the processing described in this policy, your data may be transferred to other countries, including outside the EEA, as long as their legal framework fully complies with the GDPR. We take appropriate steps to safeguard your data in accordance with EU standards.
G. Right to Access, Edit or Delete Your Data
As a data subject, you have:
The right to access your data (Article 15, GDPR)
The right to correct inaccurate data or complete missing data (Article 16, GDPR)
The right to erasure (“right to be forgotten”) at your discretion (Article 17, GDPR)
We retain your data only for as long as required to fulfill legal obligations (Article 23, GDPR).
To modify, change, or delete your data, contact us at info@epal.gr.
H. Links to Third-Party Websites
Our site may include links to third-party websites, which we do not control. Their data protection policies are not covered by this policy. We are not responsible for their content or practices. Please review their privacy policies separately.
Ι. Anti-spam
We prohibit using our website for the transmission or distribution of bulk or unsolicited commercial emails (Spam). We also prohibit sending spam to our customers.
J. Contact for Questions or Comments
If you have questions or comments regarding this Privacy Policy or believe we have not followed it, contact us at info@epal.gr.
We welcome your comments or questions.
You may also contact us to:
- Request access to data we hold about you
- Request correction or modification of your data
- Request deletion of your data
K. Other Information
This Privacy Policy was last revised and published by EPAL on 14/12/2021. We may revise this policy at our sole discretion at any time.
