COLLABORATION EXPERIENCE
Focused on the optimal customer experience
Focused on delivering the optimal customer experience.
Every professional who chooses EPAL to realize their vision is considered a valuable partner by the company. That’s why, at every step of the collaboration with EPAL, the customer experience is at the forefront, aiming to build a long-term and mutually beneficial professional relationship.
From the first contact to the completion of the project:
The process we follow, from the first contact to the completion of the project, is clear and proven:
- During the initial approach, the interested party describes the needs of their project to the EPAL specialists, is informed about the options that match their specifications, and is guided through the exhibition.
- Next, the financial offer is prepared based on the requirements of the interested party.
- In addition to the cost, the project file includes proposed technical solutions, typologies, and specifications.
- In case of agreement, the company’s technicians visit the installation site to take the final measurements for the aluminum frames. The technical project file is completed with the creation of the construction drawings (shop drawings).
- Based on the drawings, the construction of the frames begins, which is carried out entirely in the specialized sections of EPAL’s industrial unit, from cutting and assembly to painting and shaping of the glass panels.
- The delivery time can be set up to four weeks from the deposit payment. All EPAL products come with a 10-year warranty, valid from the invoice issue date.
- After coordinating with the customer, the installation date for the aluminum systems at the project site is set by the company’s specialized team.
The experience of working with EPAL doesn’t end there.
After the completion of the frame installation, the company remains firmly by the customer’s side for any project-related needs, with after-sales support and maintenance services.
